AI Shop Pilot operates a strict no-refund policy. Once a subscription payment is made, it is final and will not be refunded under any circumstances, except for a genuine billing error on our part (see Section 4).
This Refund & Cancellation Policy applies to all subscription plans (Starter, Growth, Pro) purchased on AI Shop Pilot, billed through our payment partner PhonePe. It should be read together with our Terms of Service.
Every plan includes a 14-day free trial. No card is charged during the trial, and no payment is collected until you actively choose a paid plan at the end of it. Use the trial to evaluate AI Shop Pilot fully before paying anything.
You can cancel any time during the trial from Dashboard → Settings → Billing at zero cost, because nothing was ever charged.
Once you subscribe to a paid plan and payment is successfully processed, that charge is final and non-refundable. This applies to all plans (Starter, Growth, Pro), whether billed monthly or yearly, and regardless of how much of the billing period you actually use.
⚠️ Please use the 14-day free trial to confirm AI Shop Pilot is right for your business before subscribing to a paid plan — once billed, payments are not refunded.
You can cancel anytime from Dashboard → Settings → Billing → Cancel Subscription, or by emailing adminaishoppilot@gmail.com. Cancellation stops future billing and is effective at the end of your current billing period — you keep access until then, but auto-renewal stops.
Cancelling does not, by itself, trigger a refund for the current or any prior billing period. Downgrading between plans is treated as a plan change, not a cancellation, and any price difference is adjusted on your next invoice.
The no-refund policy above covers valid subscription charges. It does not cover genuine billing errors — cases where a payment attempt fails at the bank or PhonePe's end but the amount is still deducted, or a technical issue causes a duplicate charge. These are corrected, not "refunded" in the ordinary sense:
If you believe you were charged in error, please contact us first so we can investigate — see Section 4. We do not issue refunds for valid, successfully delivered subscription charges simply because a chargeback is raised.
If a chargeback is filed without contacting us first and is later found invalid (i.e., the charge was correct and no billing error occurred), we reserve the right to suspend the associated account until the dispute is resolved, in line with our Terms of Service.
We may update this policy as our plans or payment partners evolve. Material changes will be posted on this page with an updated "Last updated" date and, where they reduce your rights, communicated by email at least 14 days in advance. Continued use of AI Shop Pilot after that date constitutes acceptance of the revised policy.
For billing questions or to report a billing error:
AI Shop Pilot — Billing Team
A product of GoodDeed Software Solutions LLP
Email: adminaishoppilot@gmail.com
Address: 224, Teachers Colony, Neemuch, Madhya Pradesh 458441, India
Also see: Terms of Service · Privacy Policy · Help Center