Question 1

How do I connect my Instagram Business account to AI Shop Pilot?

Accepted Answer

In your AI Shop Pilot dashboard, go to Settings → Social Media, choose Instagram, and log in with your Facebook Business account that manages the Instagram profile. Once connected, AI Shop Pilot can publish posts, read comments, and run the Comment → DM Autopilot on that account.

Question 2

How do I set up the WhatsApp Business Bot?

Accepted Answer

From Settings → WhatsApp Bot, connect your WhatsApp Business number, sync your product catalogue, and turn on automated replies. Once live, the bot can answer FAQs, share your catalogue, and take orders directly inside WhatsApp.

Question 3

How do I add products with variants like size or color?

Accepted Answer

Open Products → Add Product, define the attributes you need (size, color, material, etc.), and AI Shop Pilot auto-generates every variant combination so you can set individual pricing and stock for each.

Question 4

How do I connect Shiprocket for shipping?

Accepted Answer

In Settings → Shipping, add your Shiprocket API credentials. Once connected, AI Shop Pilot can auto-create shipments, assign couriers, and share live tracking links with customers from the Orders dashboard.

Question 5

How do I process a return or refund?

Accepted Answer

Open the order in Orders → Returns, approve or reject the return request, and AI Shop Pilot restores the item to stock automatically. Refunds can then be issued via UPI or marked as processed manually.

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